X-PLANET

If you have not received your NFT after a completed payment, the payment will be cancelled.<div> </div>Please allow up to 6 business days before checking your card or bank account for your refund.​​&nbsp;

The payment for an NFT has completed, but I did not receive the NFT.

The &nbsp;X-PLANET​ site cannot be accessed in China, Singapore and Japan.&nbsp;

I cannot access the website.

Due to the nature of the Store product, refunds are not allowed.&nbsp;&nbsp;

How do I get a refund?

After logging in, click Profile → History.&nbsp;In the History tab, you can check the categorized information on your NFT&nbsp;transaction history and the blockchain transaction history​&nbsp;

I want to check my NFT Transaction History.

The Store currently accepts Credit Card/ Debit Card/ PayPal as a payment method.&nbsp;*Supported credit card types: Visa, MasterCard, Amex (fees may vary)​&nbsp;

What are the payment methods?

The Store sells official NFT products.The X-PLANET Marketplace allows an individual to resell/purchase official NFT products bought on the Store to/from other users.In addition, the X-PLANET Marketplace​ allows users to sell/purchase Com2us In-game NFT items.&nbsp;Please be informed that the transactions made on the X-PLANET Marketplace​ website cannot be confirmed by the X-PLANET team.​&nbsp;

What is the difference between the Store and the X-PLANET Marketplace​?

You should first sign in through a Google/Facebook account on the login page.&nbsp;Once you are logged in using your Google/Facebook account, you should be able to create an XLPA platformed X-PLANET Wallet, which leads you to a page where you can create a X-PLANET store account.&nbsp;(*sign up is only available for those who are 19 and over).&nbsp;&nbsp;Please be informed that passwords and Mnemonic Phrases are non-restorable if lost by the user.​&nbsp;

How can I create an account?

For further assistance, please submit 1:1 inquiry through Support.​

I would like to withdraw from X-PLANET.

Right-click has been limited on the site as a copyright protection measure.​

Why can't I right-click on the site?

Series items are linked together in the same category.&nbsp;They belong to a pack item and share the same name.&nbsp;

What is a series item?

Navigate to Main Home Page → Store → Click 'Register Coupon' button above the banner → Enter a coupon code → Click 'Register' &nbsp;You can find the Coupon Items in My Page &gt; NFT Inventory or My collection&nbsp;

How do I register a Coupon item?

A Coupon item is an item you can purchase only through Coupons obtained through promotions and Events.&nbsp;There will be no additional charges for Coupon items.&nbsp;

What is a Coupon item?

It's a pack item that includes different sorts of NFT items.Users can obtain random NFTs that are included in the pack.
 
Multiple NFT Pack
• Multiple NFTs (X Amount) - Serial Number (#1) &gt; X Amount of NFTs are individually minted(#N,#N,...#N)&nbsp;•​ Multiple NFTs (X Amount) - Serial Number (#1~#N) &gt; X Amount of NFTs are minted to each specified serial number (#1~#N)&nbsp;

What is a multiple pack item?

A pack includes one NFT item. 
Single NFT Pack 
• NFT (A) - Serial Number (#1) &gt; Minting one identical NFT&nbsp;•​ ​NFT (B) - Serial Number (#1~#N) &gt; Minting multiple identical NFTs (#1~#N)&nbsp;

What is a single pack item?

You can check your CS code and sign-up date by navigating to Profile → Account Info​

How can I check my CS code?

Click on [Support] on the top right → 1:1 Inquiry → Submit Inquiry → Select your email account → Write and Send Inquiry &nbsp;※ Please make sure to include your CS code in the inquiry.&nbsp;

X-PLANET

Frequently Asked Questions

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